Customer support

Customer Support and Complaints

Use this page to submit a service concern, delivery issue or formal complaint to Digital Maze. Providing accurate project, contact and issue details helps the responsible team investigate the matter and respond through a documented process.

Information to include

• Your name, organization and preferred contact method
• The relevant service, project or reference number
• A clear description of what happened and when
• The impact on your team or operations
• Any screenshots, documents or prior correspondence that support the review

How the review works

The submission is recorded, assigned to an appropriate owner and reviewed against the relevant project information. Digital Maze may contact you for clarification before confirming next steps. Resolution time depends on the issue, evidence and any third-party systems involved.

Do not submit passwords, payment-card information or other secrets. For urgent operational incidents, use your agreed support channel in addition to this form.